Bankers Training Network

BANKING WEBINARS

A webinar combines the clarity of an audio teleconference with the interactivity and visual
presentation of the Internet. Offering the convenience of attending a training session in
your own facility, you pay by location, not by the person.

Webinars provide an excellent opportunity to train your whole department or office normally just
for $255 per topic. Each webinar is about 2 hours including Q&A. All you need to participate is
a phone connection and an Internet connection. The session allows attendees to ask
questions, participate in live surveys, and see the slides as the seminar leader presents the
material.

If you can't attend at the scheduled time, No Problem! Purchase the recorded version and
you receive unlimited playback of the original session (combined audio & visual with your
Internet connection) an audio tape (listen to the session without an Internet connection) plus all
the original printed handouts.

Registration is Completely O nline!

For Course Descriptions and Registration
Simply click on the course titles below!

Bankers
Training
Network

The Missing Pieces in your Training Puzzle

A California Professional Development Company

Compliance

Webinar	Presenter	Topic Tags
Compliance Perspectives: A Monthly Update Tuesday, December 13th, 2011 - 1:00 pm A monthly webinar series to help you keep up with changes and deadlines in the compliance area.	Carl Pry	Compliance
Compliance Perspectives: A Monthly Update Tuesday, November 22nd, 2011 - 1:00 pm A monthly webinar series to help you keep up with changes and deadlines in the compliance area.	Carl Pry	Compliance
Keeping Your Frontline Up-to-Date with BSA and OFAC Tuesday, November 15th, 2011 - 10:00 am This webinar will provide an update of the BSA and OFAC regulations, as well as a review of the common mistakes bankers make in attempting to comply with the complicated requirements.	Terri D. Thomas	Compliance
How to Analyze for Fair Lending Compliance: Practical Tools Tuesday, November 22nd, 2011 - 10:00 am Your HMDA-LAR data is the ground floor of a fair lending examination. This program explores ways to use HMDA data in various types of analysis's.	Carl Pry	Compliance
IRS Information Reporting: 1098s, 1099s, and TIN Compliance Tuesday, December 6th, 2011 - 10:00 am It's that time of the year again when thoughts turn to IRS reporting issues and the myriad rules to follow and forms to complete.	Carl Pry	Compliance
Underwriting the New Uniform Appraisal Data Requirements Wednesday, November 2nd, 2011 - 1:30 pm In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed.	J.T. Turner	Compliance
Social Networking: When the Socializing Ends and Compliance Issues Begin Thursday, December 22nd, 2011 - 10:00 am This presentation explores some of the potential risks associated with the social media craze.	Susan Orr	Compliance
17 Compliance Tasks of the New Account Interview Tuesday, January 17th, 2012 - 1:30 pm In this program we will look at the compliance tasks that must be accomplished and how to ask these questions and handle the customer so that everyone feels good at the end of the interview.	Deborah Crawford	Compliance
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC. Wednesday, January 18th, 2012 - 10:00 am By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.	Terri D. Thomas	Compliance
CIP: What is Fact? What is Myth? Wednesday, January 25th, 2012 - 1:30 pm This webinar will go in depth and clear up any confusions concerning your financial institution's CIP Program.	Terri D. Thomas	Compliance
UDAAP - Yes, It Applies to Your Financial Institution Wednesday, November 30th, 2011 - 10:00 am If you have customers, then this webinar is for you. Learn how Unfair or Deceptive or Abusive Acts or Practices (UDAP) could apply to your bank.	Susan Costonis	Compliance
Compliance Perspectives: A Monthly Update Tuesday, February 21st, 2012 - 1:00 pm A monthly webinar series to help you keep up with changes and deadlines in the compliance area.	Carl Pry	Compliance
Compliance Perspectives: A Monthly Update Tuesday, January 24th, 2012 - 1:00 pm A monthly webinar series to help you keep up with changes and deadlines in the compliance area.	Carl Pry	Compliance
CRA Exam Game Plan Thursday, January 12th, 2012 - 10:00 am Our topic for the webinar will focus on several simple steps to ensure a successful CRA exam outcome.	Susan Costonis	Compliance

Risk Management

Webinar	Presenter	Topic Tags
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC. Wednesday, January 18th, 2012 - 10:00 am By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.	Terri D. Thomas	Risk Management
The Do's and Don'ts of Signature Card Contracts Thursday, February 2nd, 2012 - 10:00 am These do's and don'ts may save your financial institution thousands of dollars in the future.	Deborah Crawford	Risk Management
BSA/AML & OFAC Compliance - Recent Developments and Examiner Emphasis Tuesday, February 21st, 2012 - 10:00 am We'll talk about where the risk areas are in these rules, and where examiners are criticizing institutions.	Carl Pry	Risk Management
SSN, EINs, and ITINs: Understanding our Job as a Withholding Agent Thursday, March 1st, 2012 - 10:00 am In this program we will review taxpayer identification numbers and W-9 and W-8BEN requirements.	Deborah Crawford	Risk Management
The Federal Benefit Payments Garnishment Requirements - Doing It Right Wednesday, March 14th, 2012 - 1:30 pm On February 23, 2011, several federal agencies issued an Interim Final Rule to protect certain federal benefit payments from garnishment actions. Attend this webinar to learn about this rule.	Terri D. Thomas	Risk Management
How to Improve Your Disaster Recovery Plan and Avoid a Disastrous Recovery Thursday, January 26th, 2012 - 10:00 am This webinar will help your organization develop a plan for success in the face of any disaster.	Asaad Faquir	Risk Management
How to Properly Handle, Drill, Secure and Report Safe Deposit Box Past Dues and Unclaimed Property Thursday, April 5th, 2012 - 10:00 am Answers to your most frequently asked safe deposit compliance questions.	David P. McGuinn	Risk Management
Avoiding Bank Liability in the Collection Process Tuesday, March 6th, 2012 - 10:00 am This webcast seminar will address all legal issues involved in the collection process.	Adam LaBoda	Risk Management
Avoiding Safe Deposit Lawsuits Tuesday, February 7th, 2012 - 10:00 am 2012 Update - What Caused Fourteen Current Disappearance Claims?	David P. McGuinn	Risk Management

IRA

Webinar	Presenter	Topic Tags
IRA Update Thursday, January 12th, 2012 - 1:30 pm If you want to know the latest and greatest IRA changes, this annual update is a "must" attend.	Patrice Konarik	IRA

Webinar

Presenter

Topic Tags

IRA Update

Thursday, January 12th, 2012 - 1:30 pm
If you want to know the latest and greatest IRA changes, this annual update is a "must" attend.

Patrice Konarik

IRA

Customer Service

Webinar	Presenter	Topic Tags
Start Coaching & Stop Hovering Over the Teller Line Wednesday, February 15th, 2012 - 1:30 pm This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible.	Honey Shelton	Customer Service
You're the New Supervisor! Thursday, March 1st, 2012 - 1:30 pm A positive, real-world approach for delivering extraordinary results.	Honey Shelton	Customer Service
The 10 Must-Have Skills for Customer Service Success Thursday, March 15th, 2012 - 10:00 am Today, more than ever before, good customer service is vital to the success of any institution.	Janice Branch	Customer Service

Webinar

Presenter

Topic Tags

Start Coaching & Stop Hovering Over the Teller Line

Wednesday, February 15th, 2012 - 1:30 pm
This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible.

Honey Shelton

Customer Service

You're the New Supervisor!

Thursday, March 1st, 2012 - 1:30 pm
A positive, real-world approach for delivering extraordinary results.

Honey Shelton

Customer Service

The 10 Must-Have Skills for Customer Service Success

Thursday, March 15th, 2012 - 10:00 am
Today, more than ever before, good customer service is vital to the success of any institution.

Janice Branch

Customer Service

Operations

Webinar	Presenter	Topic Tags
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC. Wednesday, January 18th, 2012 - 10:00 am By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.	Terri D. Thomas	Operations
CIP: What is Fact? What is Myth? Wednesday, January 25th, 2012 - 1:30 pm This webinar will go in depth and clear up any confusions concerning your financial institution's CIP Program.	Terri D. Thomas	Operations
The Do's and Don'ts of Signature Card Contracts Thursday, February 2nd, 2012 - 10:00 am These do's and don'ts may save your financial institution thousands of dollars in the future.	Deborah Crawford	Operations
Notary Public Wednesday, February 8th, 2012 - 10:00 am This two hour webinar is designed to provide notaries with the best practices for dealing with issues that are unique to the financial industry.	Terri D. Thomas	Operations
Power of Attorney & Living Trust Documents Wednesday, February 29th, 2012 - 10:00 am This two hour presentation is designed to provide financial institution personnel with the best practices that can be used in dealing with these complex legal documents.	Terri D. Thomas	Operations
17 Compliance Tasks of the New Account Interview Tuesday, January 17th, 2012 - 1:30 pm In this program we will look at the compliance tasks that must be accomplished and how to ask these questions and handle the customer so that everyone feels good at the end of the interview.	Deborah Crawford	Operations
Call Report for Banks - Recent Changes, Highlights, and Pitfalls Tuesday, February 28th, 2012 - 10:00 am The webinar will cover the 2012 revisions and recently approved changes to the call report, as well as updates due to revisions in accounting standards, other areas of concern, and common errors made during call report preparation.	Ann Thomas	Operations
Basics of Cash Management - Three Part Webinar Monday, January 23rd, 2012 - 1:30 pm This series of three webinars will provide a basic understanding of corporate cash management needs and practices and what customers expect from their financial institution's cash management services.	Joseph Tinucci	Operations
Ten Things to Look For When Analyzing Balance Sheets Thursday, February 9th, 2012 - 10:00 am This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in balance sheets.	Vin DiCara	Operations
Ten Things to Look For When Analyzing Profit and Loss Statements Thursday, February 23rd, 2012 - 10:00 am This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in profit and loss statements.	Vin DiCara	Operations
BSA/AML & OFAC Compliance - Recent Developments and Examiner Emphasis Tuesday, February 21st, 2012 - 10:00 am We'll talk about where the risk areas are in these rules, and where examiners are criticizing institutions.	Carl Pry	Operations
SSN, EINs, and ITINs: Understanding our Job as a Withholding Agent Thursday, March 1st, 2012 - 10:00 am In this program we will review taxpayer identification numbers and W-9 and W-8BEN requirements.	Deborah Crawford	Operations
The Federal Benefit Payments Garnishment Requirements - Doing It Right Wednesday, March 14th, 2012 - 1:30 pm On February 23, 2011, several federal agencies issued an Interim Final Rule to protect certain federal benefit payments from garnishment actions. Attend this webinar to learn about this rule.	Terri D. Thomas	Operations
What to Do When a Customer Dies Wednesday, March 7th, 2012 - 10:00 am This two-hour webinar will walk you through the complicated process of dealing with a customer's death, both on the deposit and loan side; as well as the unique issues of doing business with the decedent's estate.	Terri D. Thomas	Operations
Right of Setoff Wednesday, March 21st, 2012 - 10:00 am Do you know when a right of setoff is allowed and when it isn't? Do you know if your financial institution has a statutory or contractual right of setoff? Do you understand the financial risks of using your setoff rights incorrectly? If you don't know the answers to these questions, make sure to attend this valuable webinar.	Terri D. Thomas	Operations
Underwriting the New Uniform Dataset Appraisal Requirements Thursday, March 8th, 2012 - 10:00 am In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed.	J.T. Turner	Operations
How to Properly Handle, Drill, Secure and Report Safe Deposit Box Past Dues and Unclaimed Property Thursday, April 5th, 2012 - 10:00 am Answers to your most frequently asked safe deposit compliance questions.	David P. McGuinn	Operations
Bank Call Report Preparation for Beginners - Four Part Webinar Monday, March 5th, 2012 - 10:00 am This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.	Ann Thomas	Operations
Health Savings Accounts Thursday, March 29th, 2012 - 10:00 am Whether you are now offering HSAs or are thinking about offering HSAs, this webinar will give you the information you need to make sure you are setting the accounts up correctly and performing the proper maintenance and reporting.	Patrice Konarik	Operations
You're the New Supervisor! Thursday, March 1st, 2012 - 1:30 pm A positive, real-world approach for delivering extraordinary results.	Honey Shelton	Operations
Improving Your Sales Ability on the Frontline Wednesday, April 4th, 2012 - 1:30 pm This webinar will teach you how to implement skills, strategies and standards that will raise the bar when it comes to cross-selling outcomes.	Honey Shelton	Operations
Opening Deposit Accounts for Limited Liability Companies: Documentation and Procedures Wednesday, April 4th, 2012 - 10:00 am In this program learn how to open, document, change signers and handle the paperwork on these amazing accounts.	Deborah Crawford	Operations

Security

Webinar	Presenter	Topic Tags
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC. Wednesday, January 18th, 2012 - 10:00 am By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.	Terri D. Thomas	Security
Robbery Prevention, Apprehension, and Recovery Thursday, February 16th, 2012 - 1:30 pm A former bank robber shares security insights during this webinar.	Thomas Evans	Security
Avoiding Safe Deposit Lawsuits Tuesday, February 7th, 2012 - 10:00 am 2012 Update - What Caused Fourteen Current Disappearance Claims?	David P. McGuinn	Security

Webinar

Presenter

Topic Tags

Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC.

Wednesday, January 18th, 2012 - 10:00 am
By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.

Terri D. Thomas

Security

Robbery Prevention, Apprehension, and Recovery

Thursday, February 16th, 2012 - 1:30 pm
A former bank robber shares security insights during this webinar.

Thomas Evans

Security

Avoiding Safe Deposit Lawsuits

Tuesday, February 7th, 2012 - 10:00 am
2012 Update - What Caused Fourteen Current Disappearance Claims?

David P. McGuinn

Security

Auditing

Webinar	Presenter	Topic Tags
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, ETC. Wednesday, January 18th, 2012 - 10:00 am By attending this webinar, you will learn how to effectively deal with these documents and the parties who serve them upon you.	Terri D. Thomas	Auditing
Call Report for Banks - Recent Changes, Highlights, and Pitfalls Tuesday, February 28th, 2012 - 10:00 am The webinar will cover the 2012 revisions and recently approved changes to the call report, as well as updates due to revisions in accounting standards, other areas of concern, and common errors made during call report preparation.	Ann Thomas	Auditing
BSA/AML & OFAC Compliance - Recent Developments and Examiner Emphasis Tuesday, February 21st, 2012 - 10:00 am We'll talk about where the risk areas are in these rules, and where examiners are criticizing institutions.	Carl Pry	Auditing
How to Properly Handle, Drill, Secure and Report Safe Deposit Box Past Dues and Unclaimed Property Thursday, April 5th, 2012 - 10:00 am Answers to your most frequently asked safe deposit compliance questions.	David P. McGuinn	Auditing
Bank Call Report Preparation for Beginners - Four Part Webinar Monday, March 5th, 2012 - 10:00 am This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.	Ann Thomas	Auditing

Sales

Webinar	Presenter	Topic Tags
Officer Calling: Prospecting, Preparing, & Presentation Tuesday, March 13th, 2012 - 10:00 am The course provides practical ideas on enhancing the calling process by focusing on every aspect of the process from preparing for the call to handling objections to closing the sale and retaining the customer.	Jeffery Johnson	Sales
Start Coaching & Stop Hovering Over the Teller Line Wednesday, February 15th, 2012 - 1:30 pm This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible.	Honey Shelton	Sales
You're the New Supervisor! Thursday, March 1st, 2012 - 1:30 pm A positive, real-world approach for delivering extraordinary results.	Honey Shelton	Sales
Improving Your Sales Ability on the Frontline Wednesday, April 4th, 2012 - 1:30 pm This webinar will teach you how to implement skills, strategies and standards that will raise the bar when it comes to cross-selling outcomes.	Honey Shelton	Sales
The 10 Must-Have Skills for Customer Service Success Thursday, March 15th, 2012 - 10:00 am Today, more than ever before, good customer service is vital to the success of any institution.	Janice Branch	Sales

Lending

Webinar	Presenter	Topic Tags
Basic Cash Flow Analysis Tuesday, January 31st, 2012 - 10:00 am This course is designed to assist financial institution employees in calculating cash flow utilizing the Universal Cash Flow Analysis method (UCA), which is used often by financial institutions to determine the flow of cash into and out of a business entity.	Jeffery Johnson	Lending
400,000 Reasons to get HMDA Reporting "right" in 2012! Wednesday, February 22nd, 2012 - 10:00 am If your bank is reporting HMDA data in 2012, listen to this seminar and learn the basics for accurate HMDA data collection.	Susan Costonis	Lending
Call Report for Banks - Recent Changes, Highlights, and Pitfalls Tuesday, February 28th, 2012 - 10:00 am The webinar will cover the 2012 revisions and recently approved changes to the call report, as well as updates due to revisions in accounting standards, other areas of concern, and common errors made during call report preparation.	Ann Thomas	Lending
Ten Things to Look For When Analyzing Balance Sheets Thursday, February 9th, 2012 - 10:00 am This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in balance sheets.	Vin DiCara	Lending
Ten Things to Look For When Analyzing Profit and Loss Statements Thursday, February 23rd, 2012 - 10:00 am This program will examine ten important things that every analyst and loan officer should look for when evaluating the information contained in profit and loss statements.	Vin DiCara	Lending
Updates on Reg Z and RESPA Rules, With a Focus on the CFPB and New Requirements Tuesday, March 20th, 2012 - 10:00 am This session will serve as a review of the major trouble points encountered by mortgage lenders, as well as an update on things heard from mortgage lenders and regulators alike.	Carl Pry	Lending
Right of Setoff Wednesday, March 21st, 2012 - 10:00 am Do you know when a right of setoff is allowed and when it isn't? Do you know if your financial institution has a statutory or contractual right of setoff? Do you understand the financial risks of using your setoff rights incorrectly? If you don't know the answers to these questions, make sure to attend this valuable webinar.	Terri D. Thomas	Lending
Lending to Non-Profit Organizations Thursday, February 2nd, 2012 - 1:30 pm This course is designed to introduce participants to the various types of NPOs and present appropriate methods of analyzing and lending to these types of entities.	Jeffery Johnson	Lending
Underwriting the New Uniform Dataset Appraisal Requirements Thursday, March 8th, 2012 - 10:00 am In this webinar we will go over the new language, ratings and requirements that impact the way the appraisal form is completed.	J.T. Turner	Lending
Bank Call Report Preparation for Beginners - Four Part Webinar Monday, March 5th, 2012 - 10:00 am This four part webinar is designed for bankers who are new to call report preparation and also OTS bankers who will have to file a Call Report starting in 2012.	Ann Thomas	Lending
Avoiding Bank Liability in the Collection Process Tuesday, March 6th, 2012 - 10:00 am This webcast seminar will address all legal issues involved in the collection process.	Adam LaBoda	Lending
Construction Lending Wednesday, April 11th, 2012 - 10:00 am This webinar will explain the construction lending function from start to finish.	Adam LaBoda	Lending

Human Resources

Webinar	Presenter	Topic Tags
The New Supervisor's Survival Kit Tuesday, December 6th, 2011 - 1:30 pm This "nuts-and-bolts" workshop is crammed with dozens of "field tested" techniques to put you on the path to supervisory success.	Margaret DeMarino	Human Resources

Webinar

Presenter

Topic Tags

The New Supervisor's Survival Kit

Tuesday, December 6th, 2011 - 1:30 pm
This "nuts-and-bolts" workshop is crammed with dozens of "field tested" techniques to put you on the path to supervisory success.

Margaret DeMarino

Human Resources

Teller Training

Webinar	Presenter	Topic Tags
Check Holds Tuesday, December 20th, 2011 - 10:00 am This webinar focuses on Reg CC and Check Fraud.	Terri D. Thomas	Teller
Do's and Don'ts of Checks Tuesday, January 10th, 2012 - 10:00 am Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.	Deborah Crawford	Teller
Frontline Fundamentals Wednesday, January 11th, 2012 - 1:30 pm This webinar will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.	Janice Branch	Teller

Webinar

Presenter

Topic Tags

Check Holds

Tuesday, December 20th, 2011 - 10:00 am
This webinar focuses on Reg CC and Check Fraud.

Terri D. Thomas

Teller

Do's and Don'ts of Checks

Tuesday, January 10th, 2012 - 10:00 am
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.

Deborah Crawford

Teller

Frontline Fundamentals

Wednesday, January 11th, 2012 - 1:30 pm
This webinar will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

Janice Branch

Teller