CUSTOMER SERVICE
Good Customer Service Training supports internal and external customers
in all interactions.
in all interactions.
What is Blazing Service?
Blazing Service is a dynamic, interactive training program designed to ignite
great customer service in your organization.
The bottom line? More satisfied, loyal, and committed customers, which is key
to your business’s continued growth.
Blazing Service is a dynamic, interactive training program designed to ignite
great customer service in your organization.
The bottom line? More satisfied, loyal, and committed customers, which is key
to your business’s continued growth.
The Blazing Service Program
The complete program consists of 6 two-hour modules, for maximum
delivery flexibility, followed by powerful, easy-to-use online reinforcement
tools.
Blazing Service is a dynamic, interactive training program designed to ignite
great customer service in your organization. Combining the best of
classroom instruction with easy-to-use web-based reinforcement tools,
Blazing Service inspires in your customer service team in both the personal
qualities and the practical skills that make exceptional customer service
providers.
The complete program consists of 6 two-hour modules, for maximum
delivery flexibility, followed by powerful, easy-to-use online reinforcement
tools.
Blazing Service is a dynamic, interactive training program designed to ignite
great customer service in your organization. Combining the best of
classroom instruction with easy-to-use web-based reinforcement tools,
Blazing Service inspires in your customer service team in both the personal
qualities and the practical skills that make exceptional customer service
providers.
Blazing Service Modules
Part I (each module 2 hours)
Part II (each module 2 hours)
Part I (each module 2 hours)
- Module 1: Blazing the Service Path
- Module 2: Thinking Like Your Customer
- Module 3: Winning Customer Hearts and Minds
Part II (each module 2 hours)
- Module 4: Solving Customer Problems
- Module 5: Handling the Heat
- Module 6: Fixing the Systems
Process
Classroom instruction: Like NetSpeed Leadership, each Blazing Service
module begins with face-to-face group instruction facilitated by a certified
trainer. You may choose to have one of your trainers certified in Blazing Service
facilitation or you may use one of our certified trainers. Employing a stylish and
powerfully-designed electronic presentation, participant workbook, and detailed
facilitator guide, the Blazing Service trainer guides participants through fun
experiential exercises, insightful small group discussion, skills practice
sessions, and practical application. Participants return to their jobs with relevant
tools and action plans to apply them.
Electronic reinforcement: Shortly after the completion of the classroom
workshops for Blazing Service Part I and II, participants access an engaging
easy-to-read electronic magazine that includes a case study, role model
interview, to-do list, and other features crafted to reinforce the face-to-face
training.
Web-based tools: Participants then complete Blazing Coach™ to demonstrate
their knowledge of the material and their ability to apply that knowledge to real-
life customer service situations. Also available to participants is Blazing Service
At Work™, a performance support tool to construct detailed action plans based
directly on learning principles covered in their classroom experience.
Tracking and measurement: Training Managers can track the usage of the
online reinforcement tools, review participant scores, and easily measure the
impact of the training using the web-based Blazing Service Administrator™.
Two Implementation Options
Onsite Workshops: A certified Blazing Service facilitator can deliver the Blazing
Service program in a two-day workshop format at your facilities, or deliver each
module one at a time over the course of several days or weeks, on a time-table
that meets your needs.
Program Library: Certify your own internal trainer(s) to deliver the complete
program.
In developing Blazing Service, our approach to training maximizes learning
and retention by:
Classroom instruction: Like NetSpeed Leadership, each Blazing Service
module begins with face-to-face group instruction facilitated by a certified
trainer. You may choose to have one of your trainers certified in Blazing Service
facilitation or you may use one of our certified trainers. Employing a stylish and
powerfully-designed electronic presentation, participant workbook, and detailed
facilitator guide, the Blazing Service trainer guides participants through fun
experiential exercises, insightful small group discussion, skills practice
sessions, and practical application. Participants return to their jobs with relevant
tools and action plans to apply them.
Electronic reinforcement: Shortly after the completion of the classroom
workshops for Blazing Service Part I and II, participants access an engaging
easy-to-read electronic magazine that includes a case study, role model
interview, to-do list, and other features crafted to reinforce the face-to-face
training.
Web-based tools: Participants then complete Blazing Coach™ to demonstrate
their knowledge of the material and their ability to apply that knowledge to real-
life customer service situations. Also available to participants is Blazing Service
At Work™, a performance support tool to construct detailed action plans based
directly on learning principles covered in their classroom experience.
Tracking and measurement: Training Managers can track the usage of the
online reinforcement tools, review participant scores, and easily measure the
impact of the training using the web-based Blazing Service Administrator™.
Two Implementation Options
Onsite Workshops: A certified Blazing Service facilitator can deliver the Blazing
Service program in a two-day workshop format at your facilities, or deliver each
module one at a time over the course of several days or weeks, on a time-table
that meets your needs.
Program Library: Certify your own internal trainer(s) to deliver the complete
program.
In developing Blazing Service, our approach to training maximizes learning
and retention by:
- Engaging people mentally, visually, kinesthetically, and emotionally
- Making learning fun
- Combining e-learning with classroom learning
- Helping learners interact with their peers
- Increasing knowledge retention by planned follow-up activities
- Using tightly focused, short sessions
| To see how this program can be implemented in YOUR organization Please CONTACT US for additional information |
© 2005-2010 – California Professional Development – all rights reserved
TO PREVIEW 1 0R 2 MODULES CLICK HERE TO FILL OUT YOUR REQUEST ONLINE |
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CALIFORNIA PROFESSIONAL DEVELOPMENT
"Connecting Business to Performance Solutions"
