LEADERSHIP DEVELOPMENT
MANAGEMENT DEVELOPMENT
PROFESSIONAL SKILLS
Performance Management Modules

Hiring the Best Talent
•        Factor in both skills and talent when selecting employees
•        Ask questions that help you identify high performers
•        Conduct effective interviews from first to last

Getting the Right Start
•        Set clear performance expectations with the employee
•        Get to know the employee and their needs
•        Provide useful on-the-job training and feedback

Setting and Achieving Goals
•        Set measurable, results-based goals
•        Select appropriate metrics to identify and measure success
•        Apply a negotiating model to set goals with others

Coaching to Redirect
•        Give constructive feedback so that it can be heard and acted upon
•        Own your observations to reduce defensiveness
•        Recognize and appreciate performance improvement

Turning Performance Problems Around
•        Observe and address performance issues quickly
•        Document conversations and follow up to ensure correction
•        Apply a model to get performance back on track

Appraising Performance
•        Link performance evaluations to stated expectations
•        Use descriptive language to coach for improvement
•        Conduct effective performance appraisal discussions

Coaching Smart People
•        Spot coaching opportunities and apply a model for coaching
•        Recognize what motivates your employees
•        Identify behaviors that help foster a coaching climate

Delegating Smartly
•        Specify what work to delegate and why
•        Choose the right person to delegate to
•        Use a model for successful delegation
•        Identify your delegation strengths and weaknesses and minimize the latter

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Cynthia Clay
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NetSpeed Leadership
CALIFORNIA PROFESSIONAL DEVELOPMENT
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